PRIVACY AND COOKIE POLICY
Last updated: 31 August 2026
1. ABOUT THIS POLICY
The Snooty Mehmaan Restaurant Limited, company number 14715062, trading as The Snooty Mehmaan (“The Snooty Mehmaan”, “we”, “us” or “our”), respects your privacy and is committed to protecting your personal information.
We are the data controller responsible for the personal information described in this policy.
Registered office and trading address:
The Snooty Mehmaan
Littleworth (A420)
Faringdon
Oxfordshire
SN7 8PW
Email: info@snootymehmaan.com
Telephone: 01367 242260
This policy explains how we collect, use, store and share personal information when you visit our website, contact us, make a restaurant, hotel or event enquiry, purchase event tickets or gift cards, subscribe to marketing communications or otherwise use our services.
2. PERSONAL INFORMATION WE COLLECT
Depending on how you interact with us, we may collect:
• your name, title and contact details, including your email address, telephone number and postal address;
• restaurant, hotel, event, venue-hire, gift-card and other booking information;
• the name and contact details of the lead booker and, where provided, other members of a party;
• transaction information, including the products or services purchased, amount paid, payment status and booking reference;
• dietary requirements, food allergies, accessibility requirements or other information you choose to provide;
• messages, enquiries, complaints, feedback and other correspondence;
• newsletter subscriptions and marketing preferences;
• information provided when entering a promotion or responding to a survey;
• technical information, including your internet protocol address, browser, device, approximate location, operating system and website activity; and
• cookie identifiers and information collected through similar technologies.
Payment-card information is processed securely by our payment-service providers. We do not normally receive or retain your complete payment-card number.
Please do not provide personal information about another person unless you have their authority to do so and have made them aware of this policy.
3. HOW WE COLLECT INFORMATION
We collect information:
• directly from you when you make a booking, purchase a ticket or gift card, complete a form, subscribe to our newsletter, telephone, email or visit us;
• automatically through cookies and similar technologies when you use our website;
• from booking, ticketing, payment, accommodation, takeaway or marketing platforms used to provide our services;
• from another member of your party, such as a lead booker; and
• from social-media platforms when you contact or interact with us through those services.
If you follow a link to an external booking, takeaway or accommodation provider, that provider may collect information directly from you as a separate data controller under its own privacy policy.
4. WHY WE USE PERSONAL INFORMATION
We may use your personal information to:
• respond to enquiries and provide requested information;
• process and administer restaurant, accommodation, event and venue bookings;
• issue tickets, booking confirmations and service communications;
• process payments, refunds, gift cards and transaction records;
• arrange seating and manage group bookings;
• manage dietary, allergy, accessibility or other guest requirements;
• provide customer service and handle complaints;
• administer our website and maintain its security and functionality;
• prevent fraud, misuse and unlawful activity;
• maintain financial, tax and business records;
• improve our website, services, menus and customer experience;
• send marketing communications where permitted;
• measure the performance of our website and marketing;
• establish, exercise or defend legal claims; and
• comply with legal and regulatory obligations.
We will not use personal information for a purpose that is incompatible with the purpose for which it was collected unless permitted or required by law.
5. OUR LAWFUL BASES
Under UK data-protection law, we rely on one or more of the following lawful bases:
Contract: where processing is necessary to take steps at your request or to provide a booking, ticket, gift card, accommodation or other service.
Legal obligation: where we must retain or disclose information to comply with tax, accounting, licensing, fraud-prevention or other legal requirements.
Legitimate interests: where processing is reasonably necessary to operate and improve our business, respond to enquiries, protect our website and premises, prevent fraud, manage complaints or establish and defend legal claims. We consider the impact upon your rights before relying on this basis.
Consent: where you have consented to receive marketing, accepted non-essential cookies or expressly agreed to another use of your information. You may withdraw consent at any time.
Vital interests: in exceptional circumstances where processing is necessary to protect someone’s life or physical safety.
6. DIETARY, ALLERGY AND ACCESSIBILITY INFORMATION
Information concerning allergies, intolerances, medical conditions or some accessibility requirements may constitute health information and therefore special-category personal data.
Where you voluntarily provide this information, we use it only to help protect your health and safety and make suitable arrangements. Where required, we rely upon your explicit consent.
You may withdraw your consent, but this could affect our ability to advise about or accommodate a particular requirement safely.
7.MARKETING COMMUNICATIONS
We may send news, offers and information about our restaurant, accommodation, events and related services where:
• you have asked to receive such communications;
• you have given your consent; or
• the law otherwise permits us to contact an existing customer about similar services.
Every marketing email will include an unsubscribe facility. You may also opt out at any time by emailing info@snootymehmaan.com.
Opting out of marketing will not prevent us from sending essential booking, payment, safety or service messages.
WE WILL HONOUR YOUR RIGHT TO OBJECT TO DIRECT MARKETING AT ANY TIME.
We do not sell personal information to third parties.
8. WHO WE SHARE INFORMATION WITH
Where necessary, we may share relevant information with:
• Wix and other providers supporting our website, customer-management system, forms, event ticketing, gift cards and online checkout;
• payment processors, banks and fraud-prevention providers;
• restaurant, accommodation, takeaway and booking-platform providers;
• email, newsletter and marketing-service providers;
• website analytics, cookie-management and technology providers;
• performers, event suppliers and contractors, but only where reasonably necessary to provide the event or service;
• accountants, insurers, solicitors, IT advisers and other professional advisers;
• HM Revenue & Customs, regulators, law-enforcement agencies, courts or other public authorities where required by law; and
• a purchaser, investor or professional adviser involved in a proposed sale or restructuring of our business.
Service providers acting on our behalf are only permitted to use personal information for the services they provide to us and must protect it appropriately.
External services and websites linked from our website may operate under their own privacy policies. We recommend reviewing those policies before providing personal information.
9. INTERNATIONAL DATA TRANSFERS
Some of our technology, booking, payment or marketing providers may process personal information outside the United Kingdom.
Where information is transferred internationally, we take reasonable steps to ensure that an appropriate legal safeguard is used. This may include a UK adequacy regulation, the UK International Data Transfer Agreement, the UK Addendum to approved contractual clauses or another safeguard permitted by UK data-protection law.
10. HOW LONG WE KEEP INFORMATION
We retain information only for as long as reasonably necessary for the purpose for which it was collected and to meet legal, accounting and reporting requirements.
Our usual retention periods are:
• general enquiries that do not become bookings: up to 12 months after the last communication;
• booking, event, gift-card, transaction and financial records: normally six years after the relevant transaction or the end of the applicable accounting period;
• complaints, disputes and incident records: normally up to six years after the matter is closed;
• marketing information: until you unsubscribe, withdraw consent or the information is no longer required, although we may retain a minimal suppression record to ensure that you are not contacted again;
• dietary, allergy and accessibility information: only for as long as necessary to manage the relevant booking, normally no longer than 30 days after the event or visit unless it relates to an incident, complaint or legal claim; and
• cookie and analytics information: for the period identified in our cookie-management settings or by the relevant provider.
We may retain information for longer where required by law or where it is reasonably necessary to establish, exercise or defend legal claims.
11. COOKIES AND SIMILAR TECHNOLOGIES
Our website uses cookies and similar technologies. Cookies are small files placed on your device or information accessed from your device when you visit a website.
We may use the following categories:
Essential cookies: required for website security, navigation, checkout, cookie preferences and other services requested by the visitor. These cannot normally be disabled through our cookie banner.
Functional cookies: support features such as embedded maps, preferences and enhanced website functionality.
Analytics cookies: help us understand how visitors use the website and identify areas for improvement.
Marketing cookies: may be used to measure advertising, understand marketing performance or display more relevant content.
Non-essential cookies are only used in accordance with the choices you make through our cookie banner.
You can accept, decline or manage cookie categories through the banner. You can subsequently change your choices using the cookie-settings facility where available. Browser settings may also allow you to block or delete cookies, although this could affect website functionality.
The cookie-management platform on our website provides current information about the cookies and technologies detected on the site, their providers, purposes and durations.
12. WEBSITE ANALYTICS, MAPS AND EXTERNAL CONTENT
Subject to your cookie choices, we may use website analytics to understand visitor numbers, page usage and website performance.
The website may contain embedded maps, social-media functions or content supplied by other providers. These services may receive technical information such as your IP address when they are activated. Where consent is required, such services should remain blocked until the appropriate cookie permission is provided.
13. DATA SECURITY
We use reasonable technical and organisational measures to protect personal information against accidental loss, unauthorised access, alteration or disclosure.
Access is limited to staff, contractors and providers who require the information for legitimate business purposes. However, no internet transmission or electronic-storage system can be guaranteed to be completely secure.
If a personal-data breach creates a risk to individuals, we will take appropriate steps in accordance with our legal obligations.
14. YOUR DATA-PROTECTION RIGHTS
Depending on the circumstances, you may have the right to:
• request access to the personal information we hold about you;
• ask us to correct inaccurate or incomplete information;
• ask us to erase personal information;
• ask us to restrict how information is used;
• object to processing based on legitimate interests;
• object to direct marketing at any time;
• request the transfer of certain information in a portable format;
• withdraw consent at any time where processing is based on consent; and
• complain to the Information Commissioner’s Office.
These rights are not absolute, and legal exemptions may apply.
To exercise a right, email info@snootymehmaan.com. Please provide sufficient information to identify yourself and the relevant records. We may request proof of identity before responding.
We normally respond within one month, although the law permits additional time for particularly complex requests.
15. COMPLAINTS
Please contact us first if you have a concern about how we handle personal information:
Email: info@snootymehmaan.com
Telephone: 01367 242260
Address: The Snooty Mehmaan, Littleworth (A420), Faringdon, Oxfordshire SN7 8PW
You also have the right to complain to:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Telephone: 0303 123 1113
Website: www.ico.org.uk
16. CHILDREN
Our website and public tribute events are not directed at children. We do not knowingly use children’s personal information for marketing.
Where information about a child is reasonably required for a restaurant, accommodation or private-event booking, it should be provided by a parent, guardian or responsible adult and will only be used for the relevant service and associated legal obligations.
17. AUTOMATED DECISION-MAKING
We do not currently make decisions about customers using solely automated processing where those decisions would have a legal or similarly significant effect.
18. CHANGES TO THIS POLICY
We may update this policy when our services, technology, providers or legal obligations change.
The current version will be published on this page with its last-updated date. Significant changes may also be brought to your attention through the website or another appropriate communication.
19. CONTACT US
Questions about this policy or the way we use personal information should be sent to:
The Snooty Mehmaan Restaurant Limited
Company number: 14715062
The Snooty Mehmaan
Littleworth (A420)
Faringdon
Oxfordshire
SN7 8PW
Email: info@snootymehmaan.com
Telephone: 01367 242260